verified 1. Eligibility for Refunds
At Electro Vibe Creative LLC, we strive for absolute client satisfaction. You may be eligible for a refund under the following specific circumstances:
- Service Concerns: If the initial deliverables do not meet the core specifications outlined in the signed Service Agreement.
- Billing Issues: Instances of incorrect overcharging beyond the agreed project scope.
- Duplicate Payments: Accidental redundant transactions processed via our payment portal.
block 2. Non-Refundable Services
To maintain our high operational standards and compensate our creative professionals fairly, certain services are strictly non-refundable:
- Completed Services: Once a project phase is finalized and approved by the client, the associated fees are considered earned.
- Consultation Fees: Strategic planning sessions and initial diagnostic audits are non-refundable due to the immediate value and time provided.
- Third-Party Charges: Expenses incurred for external software licenses, advertising spend, or hardware purchased on behalf of the client.
contact_support 3. Refund Request Process
To initiate a formal review of your account, please follow these instructions:
Required Information:
- Official Project ID or Invoice Number.
- A detailed written explanation of the discrepancy or concern.
- Documentation supporting the claim, such as screenshots or correspondence.
Requests must be submitted to our support department at support@electrovibecreative.com within 14 calendar days of the billing event.
schedule 4. Processing Time
Once a refund request is approved, our finance department will initiate the transaction. Please note that standard bank processing times typically take 5 to 10 business days to reflect in your account. Credits will always be issued to the original method of payment used during the initial transaction.
gavel 5. Service Disputes
In the event of a disagreement regarding service quality or project scope, Electro Vibe Creative LLC is committed to a professional resolution process. We first attempt a direct mediation between the Project Manager and the Client to rectify technical concerns. Legal arbitration remains a secondary option should mutual agreement not be reached through standard internal channels.
Immediate Assistance
Have questions regarding your billing or this policy? Speak with our team today.